Exchange and Return Policy

1. Prices mentioned by the products are inclusive taxes.

2. We provide free shipping on all prepaid orders above Rs. 2500/- across India.

3. We do not offer any returns, refunds or cancellations once the order is placed.

4. Free Repairs Within 6 Months: Repairs are free of charge within 6 months from the date of purchase, provided the damage is not due to misuse, accidents, or wear and tear.
Customers will be responsible for the shipping cost to return the item to us for repair. We recommend using a trackable shipping service to ensure safe delivery.
Please email us at contact.us@zevalry.com to initiate the repair process. We will provide instructions on how to send your item back for repair.

For repairs After 6 Months: After the 6-month period, a nominal fee of ₹500 will be charged for repairs. Customers will be responsible for the shipping cost to return the item to us for repair. We recommend using a trackable shipping service to ensure safe delivery.

5. If a defective or damaged item has been received, the customer must notify us by email within 24 hours from the time of delivery and return the product to our warehouse within a strict period of one week if you are self-shipping it after which we will not be liable to accept the merchandise. All self-shipped couriers costs will be reimbursed to the customers. We can also create a return pickup request for damaged shipments if required. After this we shall immediately arrange for an exchange of goods.